Complaints

How to make a complaint

We aim to provide excellent service to all clients. However, if you are unsatisfied with our service, please follow the customer complaints procedure on pages 1–2 of our Terms of Business. We take complaints very seriously, and will consider each one in depth and then take the appropriate action.

If, after this, you are still unhappy and want to send your complaint to the Financial Ombudsman Service, you can call their consumer helpline on 0800 023 4567, email complaint.info@financial-ombudsman.org.uk, or write to them at Exchange Tower, London E14 9SR

Home Counties Insurance Services Ltd have been our brokers for 5+ years and have always provided us with a first-class service. They strive to secure the right balance of cover at a competitive price and have a good understanding of our business and our insurance needs. I would be happy to recommend them to any business or personal customer.

Tim Haywood, Managing Director of Haywoods

Home Counties Insurance Services genuinely want to help, which is one of the reasons I recommend them. It is also the company to call for those who have no interest in playing 'musical insurance brokers'.

Keith Hunt, Director of Hunts (UK) Deliveries Ltd

I would be more than happy to recommend Home Counties Insurance to any business or personal friend. My family and I have been dealing with them for at least 20 years for all of our insurances and I always find them friendly and professional.

Andy Gerrard, Director of Border Engineering Ltd

Cliff Amos at Home Counties Insurance was recommended to us. I am pleased to say that the partnership with Home Counties has resulted in us receiving first-class service on all aspects of insurance, including our own personal policies.

Mike Mansell, Director of Frontier Estates Ltd

Over 25 years, John Wooltorton has provided first-class support to Selectaglaze, by giving very sound advice and ensuring that the insurance cover provided is comprehensive, appropriate and affordable. The team at Home Counties Insurance Services has proven to be extremely efficient and thorough and I do not hesitate to recommend them.